![]() Refer to this document: for Troubleshooting Screen Issues. If Windows Update says your device is up to date, you have all the updates that are currently available Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. Select the box next to any updates you want to install, and then click Download and install. Updates with a blue information icon are optional.Ĭlick the update name for a description, version number, and file size. Updates with a yellow information icon are recommended. HPSA will automatically search for all the latest drivers for your NotebookĬlick My devices in the top menu, and then click Updates in the My PC or My notebook pane.Ĭlick Check for updates and messages to scan for new updates. ![]() Meanwhile, I suggest you download and run the HP Support Assistant from this Link. While the display is blank, press the f10 key to enter the BIOS settings menu. Locate the dead pixel by performing a dead pixel test. Have you tried any troubleshooting steps on your own?Ĭheck if you are facing the same issue on the BIOS page.įollow the below steps to boot into the BIOS page.Ģ. ![]() Try connecting to a different monitor and check if you are facing the same issue.Īre you facing this issue after an update? I'll be glad to assist you with this issue, to provide you with an accurate solution, I'll need a few more details: Definity if the product is under the Manufactures's warranty you can send the laptop in for repair.
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